PRIVACY POLICY

This Privacy Notice sets out how Hornton Grounds uses and protects any personal information that you give us when you book a holiday with us or use our website. Please read this Privacy Notice carefully along with our Terms and Conditions.

Hornton Grounds takes your privacy seriously and we are committed to protecting your personal information. If you provide us with certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice.

What Information We Collect

When making a booking we collect the following information about you:

Names and nationality of guests who will be staying (if you are not British we also record passport number, place of issue and next destination)

Contact information - home address, post code, e-mail address, and telephone numbers

debit or credit card number to process payments

Demographic information such as ages of any children, preferences and interests and where you found out about us

other information relevant to customer surveys and/or offers

How We Use the Information We Hold On You

We require this information for legal reasons and to understand your needs and provide you with a better service:

We use your home address as part of the card payment processing to validate the card.

We use your e-mail address to send you confirmation of your holiday booking and receipts for payments.

We send an e-mail with more details on how to find us and other information you may find useful during your stay.

We will not contact you by telephone unless in an emergency and/or we have been unable to contact you by e-mail.

For legal reasons we store your information for 7 years.

We may use the information to improve our products and services.

Security - How is your Data Stored?

We are committed to ensuring that any information you give us is secure. We take appropriate measures to safeguard the information we hold from unauthorised access or improper use.

Our database is stored in a secure, password protected location. Only users authorised by us have access to this data all of the personal and debit/credit card data you supply us with as part of the booking process is stored securely on a third-party booking system. We will not share your information with any third party unless there is a legal reason to do so.

Links to other Websites

Our website may contain links to other websites of interest. We have no control and are not responsible for the content or Cookies on any other websites. This Privacy Notice only applies to www.horntongrounds.co.uk so when you link to other websites you should exercise caution and read their own privacy notices.

Access to Your Information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please e-mail us at Catherine@horntongrounds.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us and we will promptly correct it

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Changes to our Privacy Notice and Policy

Our Privacy Notice and Policy is regularly reviewed and updated and posted on our website.

This Privacy Notice was last updated May 2020.

CCTV Surveillance Cameras

We have CCTV surveillance cameras around the farm. One looks at the farm yard entrance, one covers the farmyard and some cover the barns none of the cameras are pointed into guest bedrooms. We use these cameras for the security of our property, ourselves, our staff, our animals, our guests and our guests’ property.

The data is recorded securely on a local hard drive and is only kept for 10 days.

The only people to have access to this data are owners, Graham and Catherine Vint. The data can only be accessed via computer and an app on our smartphones, all of which are password protected.

How to Contact Us

If you have any questions about this Privacy Notice and Policy or information we hold about you,

please contact us by e-mail at Catherine@horntongrounds.com or write to;

Catherine Vint, Hornton Grounds, Hornton, Banbury, Oxfordshire. OX15 6HH

 

COOKIES

Cookies are small pieces of data stored on your website browser, usually used to keep track of your movements and actions on a site. There are two types of cookies Session and Persistent.

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Please look at the information below to view which cookies Wix places on Wix sites:

SV Session cookie - this is a persistent cookie and is used to identify unique visitors and tracks a visitor's session on a site

HS cookie - this is a session cookie and is used for security

XSRF-TOKEN cookie - This is a session cookie and is used for security

SM Session - this is a persistent cookie (2 weeks) and will identify members that are logged into the site

TS xxxxxxxx (where x is replaced with a random series of numbers and letters) - this is a session cookie and is used for security

TS xxxxxxxx_d (where x is replaced by a random series of numbers and letters) - this is a session cookie and is used for security

RequestID - this is a session cookie and tracks visitor behaviour and measures site performance

How you can access and update your information:

You can email: catherine@horntongrounds.com to advise of any changes or to request removal of your details from our database.

 

COVID-19 POLICY

In the event of the Covid-19 situation around the country deteriorating we reserve the right to cancel bookings in order to safeguard our guests, our family and our community.

 

Any deposits will be repaid should this occur and we wish to close our business again, but we will not be liable for finding alternative accommodation or compensation for the holiday.

We will endeavour to follow all good practice for the prevention of the spread of Covid-19 from thorough ventilation to thorough cleaning via safe practice.

 

CONTACT US

OUR ADDRESS: Hornton Grounds, Hornton, Nr Banbury, Oxfordshire, OX15 6HH

TELEPHONE: 01295-678-318 

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HORNTON GROUNDS